Qcpp operations manual

Will someone still come and visit my pharmacy to help me? QCPP does not visit pharmacies. You may wish to engage quality management services, such as those offered by quality consultants, membership organisations or banner groups.

For example, if you are a Guild member, then you can contact your Guild branch. Will it cost me to get implementation assistance? The cost of implementation assistance is at the discretion of individual quality consultants, membership organisations and banner groups.

What is the Impartiality Committee? Its role is to ensure program rules, requirements, policies and audit criteria do not unfairly disadvantage any pharmacy or group of pharmacies. The committee also oversees complaints handling and appeals. The committee meets at least quarterly. Are all EY Assessors accountants?

No, in fact, most EY assessors are not accountants. We have several assessors who are registered pharmacists and have been working in the pharmacy industry for several years. EY assessors are also engineers, scientists, and economists, as well as accountants. Accreditation What is accreditation? Confidence that your pharmacy provides a consistent, safe and high quality service for your patients and customers that meets industry standard. Demonstrating to your staff, patients and community that you are committed to excellence in care provision, quality improvement and business performance and striving for best-practice.

Two yearly on-site assessment, where assessors use their business expertise to help you identify opportunities for improvement in relation to QCPP requirements. Participation in a program, or access to funding e. Quality Care When will pharmacies be assessed against the new requirements of Quality Care ?

Quality Care Assessments Further resources and information will be available in the lead up to Quality Care , to give you plenty of time to prepare for your assessment. What are the changes to the Requirements? Will I need to rewrite my Operations Manual? Will I be able to use the same evidence for the accreditation process? Will pharmacy staff have to undergo training to implement Quality Care ? No specific training will be required to implement Quality Care in your pharmacy.

How can I find out more? QCPP is a tool to enhance your business and ensure your pharmacy provides a high quality service. Find out how your pharmacy can become accredited under the Quality Care Pharmacy Program.

Information, resources and checklists to make sure that your pharmacy is ready for your QCPP assessment. Cold chain management in community pharmacy. QCPP requires pharmacies to have a dispensary refrigerator specifically designed for therapeutic goods, monitor the fridge temperature and have current maintenance certification.

One of the most common causes of corrective action in remote assessments is the failure to redact personal information from evidence submitted. Read the updates on Nicotine Vaping Products, and we wish you a happy holiday season.